Refund, Return & Cancellation Policy

At Badges of Dolos, we produce high-relief commemorative keepsakes and custom-milled coins crafted from solid 260 brass alloy. Because our catalog includes both limited-edition pre-order campaigns and standard catalog releases, please review our specific policies below regarding cancellations, deposits, and returns.

1. Limited-Run Pre-Order Campaigns ($1 Deposits)

Certain exclusive coins are launched through community or creator pre-order campaigns. These items operate under a crowdfunded model with specific funding rules:

  • The 30-Day Campaign Window: Each campaign runs for 30 days with a minimum production threshold of 300 orders. When placing a pre-order during this window, you authorize an initial $1 deposit to secure your reservation.
  • Unfunded Campaigns (100% Refundable): If a campaign fails to reach the 300-order threshold at the conclusion of the 30-day window, the campaign is cancelled. Your $1 reservation deposit will be automatically and fully refunded to your original payment method within 5–10 business days without any fee.
  • Funded Campaigns & Balance Collection: When a campaign achieves 300 or more orders, the campaign is officially successful. At that point, the remaining balance of the order is collected via our pre-order system, and the coins enter in-house production.
  • No Cancellations Once Funded: Because these limited-edition coins are custom-pressed specifically to satisfy funded quantities, pre-orders cannot be cancelled, modified, or refunded once the campaign funds and production begins.

2. Custom Commissions & Bespoke Orders

Any private commissions, organizational awards, corporate milestone tokens, or bespoke die-struck runs are manufactured to approved digital proofs and client specifications. All custom commission orders are final sale and non-refundable once tooling or production has commenced.

3. Standard In-Stock Catalog Items

For regular, permanent inventory items that are not custom-minted or part of a limited campaign:

  • You have 14 days from the date of delivery to request a return.
  • To be eligible, your coin must be in pristine condition, unhandled without skin-oil damage, free of scratches or tarnish, and enclosed in its original capsule and protective packaging.
  • To initiate a return, contact us at jacobluca@badgesofdolos.com with your order number and proof of purchase. Items sent back without prior authorization will not be accepted.
  • Return shipping costs are the responsibility of the customer unless the return is due to our error or shipping damage.

4. Damages and Manufacturing Defects

Please inspect your package upon delivery. In the rare event an item arrives damaged from transit or exhibits an obvious manufacturing defect:

  • Contact us at jacobluca@badgesofdolos.com within 48 hours of receiving your package.
  • Include clear photos showing the damaged coin, the defect, and the shipping packaging.
  • Once verified, we will arrange a replacement or store credit.

5. Exchanges

Due to the limited-edition and custom-run nature of our minted pieces, we do not offer direct exchanges. If you are returning an eligible standard catalog item, the fastest way to get a different item is to follow the return process and make a separate purchase for the new piece once approved.

6. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if standard merchandise is being shipped into the European Union, you have the right to cancel or return standard in-stock catalog orders within 14 days, for any reason and without justification. Custom-milled coins, personalized pieces, and funded pre-order campaign releases manufactured to specific demand remain exempt from standard cooling-off returns.

7. Refund Processing

Once your returned standard item is received and inspected at our Texas workshop, we will notify you of the approval or rejection of your refund. If approved, your refund will be applied to your original payment method within 5–10 business days. Please allow additional time for your financial institution or credit card provider to post the funds to your statement.

Questions & Contact

If you have any questions regarding our policies or order statuses, please reach out directly:

Badges of Dolos
Email: jacobluca@badgesofdolos.com
Phone: (432) 203-6358
Website: www.badgesofdolos.com